Aircon out in the heat? We have same-day availability. Call 1300 730 896 or book in 60 seconds.
Aircon out in the heat? We have same-day availability.
Call 1300 730 896 or book in 60 seconds.
SolusAir is committed to respecting your privacy. After all, you’re the reason we’re here.
The following Privacy Policy statement outlines how we use your data. This statement applies to the services that we provide through our web properties. To use SolusAir, you must consent to the terms of this Privacy Policy statement.
Last updated: July 15, 2026
This Privacy Policy explains how Solus Air (“Solus Air”, “we”, “us” or “our”) collects, uses, stores and discloses your personal information in the course of providing our air conditioning and heating services.
Our website and customer records are hosted on secure servers and cloud-based business systems located in Australia and other countries. Solus Air administers and monitors these systems and manages billing. We have access to your data but use it solely to provide our services to you and to manage billing.
While using the Solus Air website, products and services, we may collect personal information from you such as your name, email address, phone number, service or property address, and more. We use this personal information to:
When you use our website or contact us, we may collect non-personal information — data that does not permit direct association with any specific individual, such as your country, browser type and operating system. This information is used to help us improve our products and services.
Personal Information: Your personal information such as your email address, residential or service address, billing information and more will be used primarily for providing you with Solus Air services. We will also use your name and contact details to communicate with you about your job, quotes, invoices, and changes or events related to the Solus Air services.
Usage Details: Your usage details — such as the time, frequency, duration and pattern of your visits to our website, and the pages and features you use — may be recorded by us and used to improve the Solus Air services.
Financial Information: For services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your financial information will be stored in encrypted form on the secure servers of our payment gateway provider, who is required to treat your personal information in accordance with this Privacy Policy.
The data and records we hold about you will be stored on the servers of our cloud infrastructure and business software providers. These servers may be located in Australia and other countries. Use of the Solus Air services signifies your consent to such transfer of your data outside of your country.
In order to prevent loss of data due to errors or system failures, we also keep backup copies of data, including your customer records. Hence your information may remain on our systems even after your account or records are closed. We assure you that your records will not be disclosed to anyone except as described in this Privacy Policy. We also do not process your records for serving targeted advertisements.
We use temporary and permanent cookies to enhance your experience of the Solus Air website and services. Temporary cookies will be removed from your device each time you close your browser. Where a “keep me signed in” or similar option is available and selected, a permanent cookie will be stored on your device so that you are not required to provide complete login information each time you return to our website. If you have turned cookies off, you may not be able to use some areas of the website.
Web beacons are 1×1 clear images that are embedded onto a web page or an email to document traffic and for website analytics without collecting any personal information. To provide the service, we may from time to time employ the use of web beacons on the website and in emails.
We may employ the services of a third-party agent to analyse statistical and aggregate data about our website content and user base. This aggregated information is not personally identifiable and is used to improve website functionality and offerings. To this end, these third parties may employ the use of cookies and/or pixel tags in providing their services. While these third-party cookies are not tied to your personal information, Solus Air does not have access to these cookies, nor are we responsible for them.
Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide personal information without first reviewing the privacy policy of those other websites.
We may need to disclose personal information to our affiliates, subcontractors, service providers and business partners solely to provide the Solus Air services to you. In such cases, Solus Air will ensure that such parties comply with this Privacy Policy and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share or disclose your personal information to any person outside Solus Air for any purpose that is not directly connected with providing the Solus Air services to you. We may share generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners.
Please be aware that laws in the jurisdictions in which we operate may require us to disclose user information to local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose personal information to law enforcement authorities if such disclosure is determined to be necessary by Solus Air in our sole and absolute discretion for protecting the safety of our customers, employees, or the general public.
We implement a variety of security measures to maintain the safety of the personal information we hold about you. Access to your personal information is restricted to Solus Air employees and authorised service providers who need it to carry out or support the services you have requested.
All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted within our payment gateway provider’s database, only to be accessible by those authorised with special access rights to such systems, who are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.
To provide you with the Solus Air services, we may require you to provide personal information. If you choose not to provide your personal information, we may be unable to provide you with the services. In the event we decide to use your personal information for any purpose other than as stated in this Privacy Policy, we will offer you an effective way to opt out of that use. You may opt out of receiving newsletters and other secondary messages from Solus Air by selecting the “unsubscribe” function present in every message we send.
We provide you with access to your personal information. You may correct, update or remove any such personal information by contacting Solus Air at [insert contact email]. Such changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.
We may need to provide access to your personal information to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for use of the Solus Air services. However, Solus Air will ensure that such access complies with this Privacy Policy and is subject to appropriate confidentiality and security measures.
Our website, products and services are directed to adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove that information.
We make every effort, including periodic reviews, to ensure that the personal information you provide is used in conformity with this Privacy Policy. If you have any concerns regarding our adherence to this Privacy Policy or how your personal information is used, please contact us at support@solusair.com.au. We will contact you to address your concerns and will also co-operate with regulatory authorities in this regard if needed.