Refund Policy

Examples of full refunds we’d grant

• If our technician did not show up when he was supposed to, we’ll give you a refund, no worries. Or, if you still want to go ahead, we’ll give you a partial refund or credit just for the inconvenience.
• If you’ve just paid for a service and you change your mind before we’ve confirmed an appointment with our technician, you can have your money back.

Examples of partial refunds or credits we’d grant

• If our technician was running late, outside of the time frame provided for your appointment, we’re happy to give you a partial refund or a credit towards any extra work required.
• If our technician comes out to service your unit and finds the unit to be unserviceable or broken down, we’ll provide you with a quote for whatever is required to get you up and running again, and if you accept the quote we’ll happily provide you with a credit for either the partial or full amount you paid for the original service call.
• If you’ve had an issue and you emailed customer service and it took multiple business days to get back to you, we’ll issue a partial credit to your account.

Talk to us

At the end of the day, it comes down to a case-by-case basis. Email us at support@solusair.com.au, tell us what’s up, and we’ll work together to find a reasonable solution.

Complaint Process

We would like to know what went wrong and how we can provide you with the best solution or support.

• Email us at support@solusair.com.au
• Call us on 1300 730 896